Oshi Terms and Conditions

Welcome to Oshi Casino. We are committed to providing you with a secure and enjoyable gaming experience. These terms and conditions govern your use of our services and establish the legal framework for your relationship with us. By accessing our platform, you agree to comply with all provisions outlined in this document.

Introduction and Agreement

At Oshi, we operate under the ownership of Novatrix SRL, incorporated under Costa Rican law with registration number 3-102-893958. Our registered address is located in Province 03 of Cartago, County 07 of Oreamuno, Potrero Cerrado, North Side of Manuel Avila Camacho School, Costa Rica. We hold E-gaming license No. 0000002 issued by Tobique Gaming Commission, ensuring our operations meet stringent regulatory standards.

When you create an Oshi Casino account, you enter into a binding agreement with us. We require that you read and understand these terms before proceeding with registration or any gaming activities on our platform. Your continued use of our services constitutes acceptance of these conditions.

Account Registration and Eligibility

To access our services at Oshi Casino, you must be at least 18 years old or the minimum legal gambling age in your jurisdiction, whichever is higher. We reserve the right to verify your identity and age at any time during your relationship with us. You are responsible for providing accurate, complete, and current information during the Oshi Casino registration process.

You may maintain only one account with us. Multiple accounts are strictly prohibited and may result in closure of all accounts and forfeiture of any funds. We implement sophisticated systems to detect duplicate accounts and will take appropriate action when violations occur.

• You must provide truthful personal information during registration
• You are responsible for maintaining the confidentiality of your login credentials
• You must notify us immediately of any unauthorized account access
• You may not transfer or sell your account to any third party

Gaming Services and Software

Our Oshi online casino platform features over 13,000 games from 133 leading providers including Pragmatic Play, Microgaming, NetEnt, and Evolution Gaming. We provide these games through our secure software platform, and you acknowledge that we may update or modify our game selection at our discretion.

All games are provided for entertainment purposes, and we do not guarantee any specific outcomes or winnings. Random number generators ensure fair play across all our digital games, while our live dealer games are conducted in real-time by professional dealers.

Financial Transactions

We support multiple currencies including EUR, USD, NOK, CAD, AUD, and various cryptocurrencies such as BTC, ETH, and LTC. Our minimum deposit requirements vary by currency and payment method, starting from 10 EUR for most traditional payment methods and 0.0005 BTC for Bitcoin transactions.

At Oshi Casino, we process withdrawals according to our established limits and timeframes. Daily withdrawal limits cap at 4,000 EUR equivalent, weekly limits at 8,000 EUR equivalent, and monthly limits at 30,000 EUR equivalent. For winnings exceeding monthly limits, we reserve the right to arrange installment payments.

• All deposits are processed instantly when using supported payment methods
• We aim to process withdrawal requests within 72 hours of approval
• Additional verification may be required for large transactions
• Currency conversion rates are determined at the time of transaction

Bonus Terms and Promotional Offers

Our welcome package at Oshi Casino includes up to 4,000 EUR plus 200 free spins across four deposits. Each bonus comes with specific wagering requirements and time limitations that you must fulfill before withdrawing any associated winnings. We reserve the right to modify or cancel promotional offers at our discretion.

When you claim any Oshi Casino bonus, you agree to complete the wagering requirements within the specified timeframe. Failure to meet these conditions will result in forfeiture of bonus funds and any associated winnings. Different games contribute varying percentages toward wagering requirements.

VIP and Loyalty Program

Our Oshi VIP Program rewards loyal players with weekly cashback, reduced wagering requirements, and exclusive benefits. You earn Comp Points through real money gameplay, with every 40 EUR in slot bets earning 1 point. VIP levels range from Bronze to Diamond, each offering enhanced benefits and personalized service.

Weekly cashback calculations are based on your real money spending during the previous week, with payments processed every Wednesday. Maximum cashback amounts are capped at 2,000 EUR across all VIP levels, and all cashback funds are subject to our general bonus terms and conditions.

Responsible Gaming

We are committed to promoting responsible gaming practices and provide various tools to help you maintain control over your gaming activities. You may set deposit limits, session time limits, and self-exclusion periods through your account settings. These measures are designed to ensure that gaming remains an enjoyable recreational activity.

If you believe you may have a gambling problem, we encourage you to seek professional help. We provide links to support organizations and can assist you in implementing additional account restrictions as needed.

Privacy and Data Protection

We collect and process personal information in accordance with our privacy policy and applicable data protection laws. This information is necessary for account verification, fraud prevention, and regulatory compliance. We implement robust security measures to protect your data and will never sell your personal information to third parties.

You have the right to access, correct, or request deletion of your personal data subject to our legal and regulatory obligations. We retain transaction records and account information as required by our licensing jurisdiction and anti-money laundering regulations.

Intellectual Property Rights

All content on our platform, including software, graphics, games, and promotional materials, is protected by intellectual property laws. You may not reproduce, distribute, or create derivative works based on our proprietary content without explicit written permission.

The game software provided by our partners remains their exclusive property, and you receive only a limited license to access these games through our platform. This license terminates immediately upon closure of your account or violation of these terms.

Prohibited Activities

We maintain strict policies against fraudulent activities, money laundering, and unfair gaming practices. You may not use our services for any illegal purposes or attempt to manipulate our games or bonus systems. We employ sophisticated monitoring systems to detect suspicious activities.

• Collusion or communication with other players during live games is prohibited
• Using automated software or betting systems is strictly forbidden
• Attempting to exploit software vulnerabilities will result in immediate account closure
• Abusive behavior toward staff or other players is not tolerated

Account Suspension and Termination

We reserve the right to suspend or terminate your account for violations of these terms, suspicious activities, or as required by regulatory authorities. In cases of account closure, we will return any legitimate funds after completing our standard verification procedures.

You may close your account at any time by contacting our customer support team. Upon closure, you forfeit any unused bonus funds and must complete wagering requirements for any pending bonuses before withdrawal of remaining funds.

Dispute Resolution

We strive to resolve all customer concerns promptly and fairly through our customer support team available 24/7 via live chat and email at support@oshi.io. If you have a complaint, we encourage you to contact us directly so we can address your concerns.

For unresolved disputes, you may contact our licensing authority, the Tobique Gaming Commission, which provides independent mediation services. All disputes are subject to the laws of Costa Rica, and any legal proceedings must be conducted in Costa Rican courts.

Terms Modification

We may update these terms and conditions periodically to reflect changes in our services, applicable laws, or business practices. We will notify you of material changes through email or prominent notices on our website. Your continued use of our services after such modifications constitutes acceptance of the updated terms.

We recommend reviewing these terms regularly to stay informed of any changes that may affect your use of our services. The most current version of our terms is always available on our website.

Contact Information

For questions regarding these terms and conditions or any aspect of our services, please contact our support team through live chat or email us at support@oshi.io. Our team is available 24/7 to assist you with any concerns or inquiries you may have about your gaming experience with us.